Return & Refund Policy
At facefresh.store, your satisfaction and skin health are our top priorities. Due to the nature of skincare and spa products, we maintain strict hygiene standards:
- Hygiene Policy: Because skincare products come into direct contact with the skin, we cannot accept returns on items that have been opened, unsealed, or used.
- Eligibility: Returns or exchanges are only accepted if the product is in its original, factory-sealed, and pristine condition. Requests must be made within 7 days of receiving your order.
- Damaged/Defective Goods: If you receive a damaged or incorrect item, please contact our support team immediately with clear photos of the product and its packaging so we can expedite a replacement.
- Refunds: Approved returns will be processed via your original payment method (or as store credit), minus shipping costs, once our quality team has verified the condition of the returned item.